HANNATU AUDU
Administrative & Field Operations Specialist
Gombe, NG.About
Leveraging a B.A. in English Language and Literacy Studies with hands-on experience in financial transactions, customer support, and field data collection, I am a detail-oriented professional poised to contribute to organizational success. I excel at ensuring accuracy in operations, enhancing customer satisfaction, and efficiently managing data collection processes to support strategic initiatives.
Work
Sterling Bank
|Mobile Agent
Gombe, Gombe State, Nigeria
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Summary
Managed mobile banking operations and provided essential customer support, ensuring seamless and accurate financial transactions.
Highlights
Facilitated a high volume of mobile banking transactions daily, significantly enhancing accessibility and convenience for customers.
Provided dedicated customer support, effectively resolving inquiries and issues to maintain high satisfaction levels.
Ensured meticulous accuracy in all transaction processing, minimizing errors and safeguarding financial integrity.
Gombe State Internal Revenue Service
|Quickteller Agent
Gombe, Gombe State, Nigeria
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Summary
Processed critical payments and revenue collection for the state, ensuring accurate record-keeping and customer assistance.
Highlights
Efficiently processed numerous payments and managed revenue collection, contributing to the state's financial operations.
Assisted a diverse range of customers with transaction inquiries, enhancing service delivery and public satisfaction.
Maintained comprehensive and accurate financial records, ensuring compliance and facilitating auditing processes.
World Food Programme (WFP) in collaboration with NBS
|Enumerator
Gombe, Gombe State, Nigeria
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Summary
Conducted essential field surveys and meticulously collected data to support critical program evaluations for the World Food Programme.
Highlights
Conducted extensive field surveys, gathering crucial primary data from diverse communities for program assessment.
Collected and accurately recorded sensitive data, ensuring high integrity and reliability for analytical purposes.
Maintained stringent data accuracy standards throughout the collection process, contributing to credible research outcomes.
Education
Gombe State University
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B.A.
English Language and Literacy Studies
Senior Secondary School
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SSCE Certificate
General Studies
Primary School
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Primary School Leaving Certificate
General Studies
Languages
English
Certificates
NYSC Certificate
Issued By
National Youth Service Corps
Skills
Communication & Client Relations
Communication Skills, Customer Service, Verbal Communication, Written Communication, Client Support, Problem Solving.
Data Management & Operational Efficiency
Data Collection, Data Entry, Record Keeping, Attention to Detail, Accuracy, Financial Transactions, Payment Processing, Revenue Collection, Field Surveys, Quality Assurance.
Technical Proficiency & Teamwork
Basic Computer Literacy, Microsoft Office Suite, Teamwork, Collaboration, Project Support.
Analytical & Research Skills
Research, Analytical Thinking, Critical Thinking, Information Gathering, Survey Administration.